Our Billing Policies
Memorial Hospital Center, we understand how overwhelming it
can be to deal with complex billing issues and health issues at the same time.
We realize that your medical bill and insurance details can be confusing, and we
are committed to providing you with any assistance you need throughout the
appreciate your cooperation with the hospital’s payment policies. Upon
discharge, the Patient Accounting
Department will bill you for services rendered based on
information you provided at the time of registration. Prompt payment of your
balances helps ensure that Phelps will be able to continue to provide quality
care to members of our community.
addition to Medicare and Medicaid entitlement programs, Phelps participates with
many insurance plans. Click here
to view the list of health insurance carriers with whom Phelps has agreements.
Each carrier offers many different plans, each with its own benefits and
limitations. Therefore, even if Phelps participates with your insurance company,
it is not a guarantee that your specific plan will cover your care. The best way
to find out if your plan will cover care provided at Phelps is to contact your
Phelps appreciates payment of balances due within 21 days of
the statement date.
cash, checks, money orders, and all major credit cards.
Please include the applicable
account number(s) with your payment and mail your payment to:
Phelps Memorial Hospital Center
701 N. Broadway
Sleepy Hollow, NY 10591
Payments may also be made by visiting our Online Payment
Center, or by calling (914) 366-3133
to use our automated system.
may receive more than one bill for hospital services. Professional fees will be
billed directly by physicians for specific procedures or tests. Separate bills
may be issued for emergency room physicians, radiologists, anesthesiologists,
cardiologists, laboratory fees, and other specialty care
offers extensive counseling services for those who have difficulty paying their
bill. Financial Counselors are available to help you and your family with
billing questions or to address any concerns you have. For more information regarding financial
assistance, click here. For assistance, contact one of our
Financial Counselors at (914) 366-3133 or email firstname.lastname@example.org.
plans are available to provide patients and family members with a flexible,
interest-free payment option, which will allow you to pay your bill over a
period of time. Patients are
required to sign an agreement outlining their monthly payment obligations. For assistance in setting up a payment
plan, contact one of our Financial Counselors at (914) 366-3133. You may also visit our Online
to establish recurring payments.
understand that sometimes patients do not have the financial resources or
insurance coverage to pay for their care. Phelps offers Charity Care to those
who qualify. Applications for Charity Care are available at the time of
registration or by contacting one of our Financial Counselors at (914)
366-3133. Click on the links below
for information regarding qualifications and an application for charity
Financial Assistance Summary
Application for Charity Assistance -
for Charity Assistance - Spanish
Medicaid Application Assistance
The Patient Accounting Department has Financial Counselors who have obtained their Certification Application Counselor (CAC) certifications. As part of the Affordable Care Act, this qualifies the financial counselors to assist our community with enrollment through New York State’s health exchange. A Financial Counselor can visit while you are in the hospital or you may schedule an appointment with the financial counselor after discharge. Our staff will work on your behalf to obtain the necessary benefits. You may reach us at (914) 366-3113 or you may contact the NY State of Health directly by accessing their website: nystateofhealth.ny.gov
Information Regarding Other Programs Offered by New York State
on your family's income, children under the age of 19 may be eligible to join
Child Health Plus,
which is available through dozens of providers throughout the
toll-free 1-800-698-4KIDS (1-800-698-4543) and ask about Child Health Plus. If
you are hearing impaired call the TTY number,