Our Billing Policies

En Español

Billing Policy

At Phelps Memorial Hospital Center, we understand how overwhelming it can be to deal with complex billing issues and health issues at the same time. We realize that your medical bill and insurance details can be confusing, and we are committed to providing you with any assistance you need throughout the billing process.

We appreciate your cooperation with the hospital’s payment policies. Upon discharge, the Patient Accounting Department will bill you for services rendered based on information you provided at the time of registration. Prompt payment of your balances helps ensure that Phelps will be able to continue to provide quality care to members of our community. 

Insurance Participation

In addition to Medicare and Medicaid entitlement programs, Phelps participates with many insurance plans. Click here to view the list of health insurance carriers with whom Phelps has agreements. Each carrier offers many different plans, each with its own benefits and limitations. Therefore, even if Phelps participates with your insurance company, it is not a guarantee that your specific plan will cover your care. The best way to find out if your plan will cover care provided at Phelps is to contact your insurer directly.

Payment Expectations

Phelps appreciates payment of balances due within 21 days of the statement date. 
We accept cash, checks, money orders, and all major credit cards. 
Please include the applicable account number(s) with your payment and mail your payment to:

                                              Phelps Memorial Hospital Center
                                                            Cashiers’ Office
                                                           701 N. Broadway
                                                     Sleepy Hollow, NY 10591

Payments may also be made by visiting our Online Payment Center, or by calling (914) 366-3133
to use our automated system.

Professional Fees

You may receive more than one bill for hospital services. Professional fees will be billed directly by physicians for specific procedures or tests. Separate bills may be issued for emergency room physicians, radiologists, anesthesiologists, cardiologists, laboratory fees, and other specialty care services.

Financial Counseling

Phelps offers extensive counseling services for those who have difficulty paying their bill. Financial Counselors are available to help you and your family with billing questions or to address any concerns you have.  For more information regarding financial assistance, click here.  For assistance, contact one of our Financial Counselors at (914) 366-3133 or email billing@pmhc.us.

Payment Plans

Payment plans are available to provide patients and family members with a flexible, interest-free payment option, which will allow you to pay your bill over a period of time.  Patients are required to sign an agreement outlining their monthly payment obligations.  For assistance in setting up a payment plan, contact one of our Financial Counselors at (914) 366-3133.  You may also visit our Online Payment Center to establish recurring payments.

Charity Care

We understand that sometimes patients do not have the financial resources or insurance coverage to pay for their care. Phelps offers Charity Care to those who qualify. Applications for Charity Care are available at the time of registration or by contacting one of our Financial Counselors at (914) 366-3133.  Click on the links below for information regarding qualifications and an application for charity assistance.

Financial Assistance Summary

Application for Charity Assistance - English

Application for Charity Assistance - Spanish

Medicaid Application Assistance

The Patient Accounting Department has Financial Counselors who have obtained their Certification Application Counselor (CAC) certifications. As part of the Affordable Care Act, this qualifies the financial counselors to assist our community with enrollment through New York State’s health exchange. A Financial Counselor can visit while you are in the hospital or you may schedule an appointment with the financial counselor after discharge. Our staff will work on your behalf to obtain the necessary benefits. You may reach us at (914) 366-3113 or you may contact the NY State of Health directly by accessing their website: nystateofhealth.ny.gov

Information Regarding Other Programs Offered by New York State

Child Health Plus
Depending on your family's income, children under the age of 19 may be eligible to join Child Health Plus,
which is available through dozens of providers throughout the state.

Call, toll-free 1-800-698-4KIDS (1-800-698-4543) and ask about Child Health Plus. If you are hearing impaired call the TTY number, 1-877-898-5849.